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Condition Guide

Authenticity Guaranteed

All of our products are guaranteed to be authentic.

Unused

The item has never been used.

Pristine

The item has been used once or is new with defects, and may include a minor sign of wear.

Excellent

The item has had minimal use and may show a couple of minor signs of wear.

Very Good

The item has had moderate use and may include a few noticeable signs of wear.

Good

The item has had extensive use and has several visible signs of wear.

RETURNS POLICY

 

Luxe Collective is now operational from our new headquarters. For any returns, please send to the address below: 

UNIT 10 SEAFIRE BUSINESS PARK
SEAFIRE WAY
BURSCOUGH
WEST LANCASHIRE
L40 8AH

 

Returns Policy:

Please print your returns form here

Our policy allows you to return the item up to 14 days from you receiving your item.

Return postage is at the buyer's cost & responsibility until it has arrived safely with us. We highly recommend returning your items using a tracked & signed-for service to ensure they arrive with us & prevent being lost by the chosen postal service.

  • Returned products must be in the same condition as sent out, unworn and with all tags still attached & in the original packaging.
  • For hygiene purposes, no refunds will be given for products that have perfume, makeup, body odours or cigarette smoke present.
  • Any objects found within the returned item or inside of pockets will be seen as evidence of use.

Any item that doesn’t meet the criteria set out in the return policy will be rejected and returned to the sender. Please note you could be asked to cover the delivery cost of rejected items.


Processing your refund:

Once we have received your returned item, your return will be processed within 5 working days. If all the returns criteria are met, funds can take up to 7 working days to appear back in your account.


Need to get in touch?

If you have any issues with your item or problems returning the item back to us within the required time frame, please get in contact with us as soon as possible. Decisions on processing refunds outside of the 14-day return period will be at our discretion.

You can get in touch with our returns department at: customercare@luxecollectivefashion.com