As New - The item has no signs of use or wear. As good as new.
Excellent - The item has only been worn a few times - it shows no or minor signs of wear. No flaws.
Very Good - The item has been worn and shows minor signs of wear. No major flaws.
Fair - The item has been worn and shows noticeable signs of wear.
QUICK, EASY & HASSLE FREE RETURNS.
We understand that occasionally you may need to return an item and our aim is to make this process as simple as possible for you.
To make the return simple for us to process please fill out the returns form in your parcel.
Refunds or exchanges must be returned within 14 days of receiving the item.
Returned products must be in the same condition as sent out, unworn and with all tags still attached & in original the packaging.
Return postage is at the buyers cost & responsibility until it has arrived safely with us.
We highly recommend returning your items using a tracked & signed for service to ensure they arrive with us & prevent being lost by the chosen postal service.
For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke on.
If you wish to return an item, please contact the following address:
*Please DO NOT direct message on Instagram if you wish to return an item*
THE SECRET WAREHOUSE
We offer UK & International shipping. UK shipping is next day if you order before 3pm Monday-Thursday. If you order after 3pm on Friday your item will be dispatched on Monday & arrive on Tuesday. However, you can choose Saturday delivery if you order before 3pm on Friday at checkout.
Next Working Day (order before 3pm Mon-Thurs) - £10.00 Saturday Delivery (order before 3pm Friday) - £20.00
We send all of our parcels using DPD who provide an hour window for delivery, so please ensure that you leave your mobile number at checkout to receive updates on your parcel.
1 - Send photos
Fill out the form above with detailed photos of your item with any marks or faults highlighted.
2 - RECEIVE QUOTE
A member of our team will provide a quote for your item.
3 - POST TO US
If you accept the quote, post your item to us & receive payment within 24 hours upon arrival & approval.