Refunds & Returns

QUICK, EASY & HASSLE FREE RETURNS.

We understand that occasionally you may need to return an item and our aim is to make this process as simple as possible for you.

To make the return simple for us to process please fill out the returns form in your parcel.

Refunds or exchanges must be returned within 14 days of receiving the item.

Returned products must be in the same condition as sent out, unworn and with all tags still attached & in original the packaging.

Return postage is at the buyers cost & responsibility until it has arrived safely with us.

We highly recommend returning your items using a tracked & signed for service to ensure they arrive with us & prevent being lost by the chosen postal service.

For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke on.

RETURNS EMAIL:

If you wish to return an item, please contact the following address:

returns.luxecollective@gmail.com

*Please DO NOT direct message on Instagram if you wish to return an item*

 

RETURN ADDRESS:

LUXE COLLECTIVE

THE SECRET WAREHOUSE

SYREN STREET

LIVERPOOL

L20 8HN